Order Methods

You may place your orders as a guest or as a registered user. Registering will enable you to check-out quickly without needing to write every single contact detail each time you procceed to checkout. When checking out as a guest, please provide us with a valid email so that you may receive the statuses of your shipment, and so that we can contact you in case of any delays, shortage in stock etc. 

Payment Methods

– Paypal: Completing you order via paypal allows you to make your payment through its very well-known for its safety environment. Our Paypal Express Checkout option allows you to complete your order in an even simpler way.
– Credit Card: You may also choose to check out by providing us with your credit card information. We will not use this information again, or sell them to third parties, this information will be used only for the specific purchase you make and absolutely nothing else. 

Delivery Methods

Your package will be delivered by registered post (Hellenic Post) to the address you choose in your checkout. You also have the “local pickup” option which is free of charge in case you are on the island and can come over to pickup your purchases. 

Shipping Time

Please allow 2 working days for shipping and 5-20 days for delivery – depending on the country. 

Shipping Cost

Shipping cost will depend on the total  weight of the items you purchase and the country of delivery. The total cost will be shown in your checkout, and will automatically add up to the total cost of your order.  You may check your shipping costs using the special box bellow your shopping cart by providing your destination.

Countries we post packages to

We can ship the package to about everywhere. For food and wine being send outside the EU there might be a slight delay to the time of delivery. Do not worry though, once an order is shipped, a tracking number is emailed to you,and you can check the status of your package.

Return Policy

All returns or exchanges must be requested within 7 days after the package is delivered successfuly . For return/exchange, products must be in brand new condition as received, with the original box they came with without any tape or marks on the box. Please email us at e-shop@santorini.net, stating your order number and the products you want to return/exchange. We will send you the details on how to send the products back for refund or exchange, usually within 24-48 hours. Returns and exchanges packages sending back to our Eshop must be post marked within 7 days from the date when your request has been approved. Buyer pays for shipping back in original condition packaging. After inspection we will remove the shipping cost from your total cost and then return back your money. For exchanges, the buyer is charged for the extra shipping costs.